Privacy Policy for pkoko Platform

Information We Collect

When you use pkoko, we collect certain information to provide our services and keep your account secure. Here is a clear breakdown of what pkoko collects and when:

• Registration data: When you create a pkoko account, we collect your name, phone number, email address, and date of birth. This information is required to set up your account and verify your identity.
• Payment information: When you make deposits or withdrawals on pkoko, we collect transaction details including the payment method used, transaction amounts, and timestamps. pkoko does not store your full bKash, Nagad, or Rocket PIN.
• Verification documents: pkoko may request copies of your national ID card, passport, or utility bills to verify your identity and address. This is a standard requirement for player protection.
• Device and browser data: pkoko automatically collects information about the device you use, including your IP address, browser type, operating system, and screen resolution. This helps us optimize the platform for your device.
• Gameplay data: pkoko records your betting history, game preferences, session durations, and win/loss records. This data is used to provide your account history and improve our game offerings.
• Communication records: If you contact pkoko support, we keep records of those conversations to improve our service and resolve any future disputes.

We only collect information that is necessary for operating the pkoko platform. We do not collect data for the sake of collecting it. Every piece of information serves a specific purpose, and we are transparent about what those purposes are.

How We Use Your Data

pkoko uses the information we collect for the following purposes:

• Account management: To create, maintain, and secure your pkoko account. Your registration data allows us to identify you and provide personalized services.
• Payment processing: To process your deposits and withdrawals on pkoko accurately and efficiently. Transaction data is essential for maintaining your account balance and financial records.
• Identity verification: To confirm that you are who you say you are and that you meet the minimum age requirement. pkoko takes identity verification seriously to prevent fraud and protect all players.
• Platform improvement: To analyze how players use pkoko so we can improve the user experience, fix bugs, and develop new features that our Bangladeshi players actually want.
• Security and fraud prevention: To detect and prevent unauthorized access, fraudulent transactions, and other suspicious activity on pkoko. Your device data and login patterns help us identify potential security threats.
• Customer support: To respond to your questions, resolve issues, and provide assistance when you need it. Communication records help our pkoko support team provide better service.
• Responsible gaming: To monitor gaming patterns and identify players who may need support. pkoko uses gameplay data to trigger responsible gaming alerts and offer self-exclusion tools when appropriate.

pkoko does not use your personal data for purposes other than those listed above. We do not sell your information to advertisers or use it to build marketing profiles for third parties. Your data exists on pkoko to serve you, not someone else.

Data Storage and Security

Protecting your data is not just a policy at pkoko. It is built into how we operate. Here is how pkoko keeps your information safe:

• All data transmitted between your device and pkoko servers is encrypted using 256-bit SSL/TLS encryption. This is the same level of security used by major banks.
• Your personal information is stored on secure servers with multiple layers of protection, including firewalls, intrusion detection systems, and regular security audits.
• Access to player data within pkoko is strictly limited. Only authorized personnel who need the information to perform their job functions can access it, and all access is logged and monitored.
• pkoko conducts regular security assessments and penetration testing to identify and fix vulnerabilities before they can be exploited.
• Sensitive data such as verification documents are stored in encrypted form and automatically deleted after the verification process is complete, unless retention is required by law.

No system is completely immune to threats, but pkoko invests heavily in security infrastructure to minimize risk. If we ever discover a data breach that affects your personal information, we will notify you promptly and take immediate steps to contain the situation.

Cookies and Tracking

pkoko uses cookies and similar technologies to improve your experience on the platform. Here is what you need to know:

• Essential cookies: These are required for pkoko to function properly. They handle things like keeping you logged in, remembering your language preference, and maintaining your session. You cannot disable these without breaking the site.
• Analytics cookies: pkoko uses analytics tools to understand how players navigate the platform. This data is aggregated and anonymized, meaning we see trends, not individual behavior.
• Performance cookies: These help pkoko load faster and work more smoothly on your device by remembering your preferences and optimizing content delivery.

pkoko does not use advertising cookies or tracking pixels from third-party ad networks. We are not in the business of tracking you across the internet. Cookies on pkoko exist solely to make the platform work better for you.

Third-Party Sharing

pkoko does not sell, rent, or trade your personal information to third parties. However, there are limited circumstances where we may share data:

• Payment processors: When you make a deposit or withdrawal on pkoko, we share necessary transaction details with our payment partners (bKash, Nagad, Rocket) to process your request.
• Game providers: pkoko works with licensed game providers who may receive anonymized gameplay data to ensure fair play and proper game functionality.
• Legal requirements: pkoko may disclose your information if required by law, court order, or government regulation. We will only share the minimum information necessary to comply.
• Security purposes: If pkoko detects fraud or illegal activity, we may share relevant information with law enforcement or regulatory authorities.

Any third party that receives data from pkoko is contractually required to protect that data to the same standard we maintain. We do not allow our partners to use your information for their own marketing purposes.

Your Rights

As a pkoko user, you have the following rights regarding your personal data:

• Right to access: You can request a copy of all personal data that pkoko holds about you at any time.
• Right to correction: If any information pkoko has about you is inaccurate or outdated, you can ask us to correct it.
• Right to deletion: You can request that pkoko delete your personal data, subject to legal retention requirements.
• Right to restrict processing: You can ask pkoko to limit how we use your data in certain circumstances.
• Right to data portability: You can request your data in a structured, commonly used format so you can transfer it elsewhere.

To exercise any of these rights, contact pkoko support at [email protected]. We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request to prevent unauthorized access to your data.

Data Retention

pkoko retains your personal data only for as long as necessary to fulfill the purposes described in this privacy policy. Specifically:

• Account data is kept for the duration of your active pkoko account plus a reasonable period after closure to handle any outstanding matters.
• Transaction records on pkoko are retained for a minimum period as required by financial regulations.
• Communication records are kept for up to 24 months after the last interaction.
• Verification documents are deleted once the verification process is complete, unless legal requirements dictate otherwise.

When data is no longer needed, pkoko securely deletes or anonymizes it so it can no longer be linked back to you.

Children's Privacy

pkoko is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18. If we discover that a minor has created an account on pkoko, we will immediately close the account and delete all associated data. If you believe a minor is using pkoko, please contact us at [email protected] so we can take action.

Policy Updates

pkoko may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through the pkoko platform or via email. The "last updated" date at the top of this page tells you when the most recent revision was made. We encourage you to review this page periodically so you stay informed about how pkoko protects your data.

Contact Us

If you have questions about this privacy policy, want to exercise your data rights, or have concerns about how pkoko handles your information, reach out to us:

[email protected]

Our pkoko privacy team will respond to your inquiry as quickly as possible. For account-specific requests, please include your registered phone number or username so we can locate your records efficiently.